Highfield Qualifications Level 2 Award in Conflict Management (RQF)
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Duration: 1 day
Maximum Candidates: TBA
Who is this qualification for?
There has been a steady increase in the incident of violence, aggression and verbal abuse towards people who work in a variety of roles across the public and private sectors. This qualification aims to provide learners with the knowledge and skills to reduce the likelihood of abusive and threatening behaviour occurring within the workplace. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
This qualification is awarded by Highfield Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. The qualification is also supported by Skills for Security, the sector skills council for the security sector. It maps to National Occupational Standards (NOS): protect yourself from the risk of violence at work.
Assess and reduce the risk of violence in the workplace
Identify behaviours that indicate an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
Identify post-incident support and report the circumstances to provide information for personal and organisational learning
How communication can be used to solve problems and reduce the likelihood of conflict
The factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate ate conflict in emotive situations
Good practice to follow after conflict situations
This qualification is assessed by a 1-hour multiple-choice test. Learners must achieve a score of at least 20 out of 30 to pass.
Most of our customers prefer in-house training
Perhaps you’re like the majority of our clients, who love how convenient it is for us to come to them. We’ll bring everything we need, and will run your training in your training room, meeting room or other suitable space.
Courses can be assessed and Accredited by Highfield or we can run it as an ‘in-house’ course.
Group discounts are available for 12 or more candidates and private individuals are also welcome